Mirum Pharmaceuticals

Adobe 5

• Adobe - Watermark
• Adobe Digital ID issue
• Adobe - Resign Into Account
• Adobe - Install Adobe Acrobat
• Install Adobe Acrobat Pro

AV Support (Zoom) 14

• Zoom
• Zoom Outlook Add-In (Outlook App) – How to install
• Zoom Outlook Add-In (Webmail) – How to install.
• Zoom Delegation
• Badge Printing Issues w/ Envoy Visitor Management System

View all 14

Azure / Intune 2

• QR Code Website (For Jolan)
• Wifi Passwords, where to find.

Box 6

• Box Folder Management & Sharing Guide
• BOX
• Box Drive (setting up the ability to view Box Files/Folders in Windows Explorer or MacOS Finder)
• Mirum SnagIt
• Enabling Coauthoring for Box

View all 6

Excel 1

• Excel Data Analysis Toolpak add-in

Google Chrome 2

• How to disable "Windows Security" Prompt in Chrome
• Transfer Bookmarks in Google Chrome

Informative Guidelines 6

• 3 Strike Rule
• FTE Time off requests
• Managers Requesting Hardware
• Outages - Communication Template
• Apple ID or Google usernames

View all 6

IT Engineering 3

• Edetek - RDApp Access
• Remove Managers Field from AD
• SAS / Midas server RemoteApp Access

IT Onboarding 13

• iPad Setup Guide
• Non-employee Onboarding
• Reactivate Non-Employee User Account Request
• Contractor to FTE Conversion
• Mirum Pharma IT Onboarding document [pre-configured setup]

View all 13

IT Offboarding 5

• Offboarding
• HIGH PROFILE - Offboarding (FTE to CTR)
• Smartsheet_Offboarding Notifications_Manager Action Required: Term Approaching
• Received Term Request for Non-Fte (Smartsheet: Trigger Offboard Notifications)
• Offboard Presentation

Lenovo / Windows 4

• Lenovo X1 Hard Reset/Pin Reset Instructions
• BitLocker
• Local Admin
• Lenovo Dock- Use to troubleshoot power issues.

Mobile Devices 8

• Marketing team sending .oft files from iPad
• Setting up/Signing into Concur mobile app
• Veeva CRM App Fix
• iPad Setup Guide
• Microsoft Outlook iPhone Setup Guide

View all 8

M365 Admin 6

• Compliance Search / Delete
• Whitelist/blacklist sender or domain
• Adding an external user to a DL or shared mailbox
• DL/Shared Mailbox – Creating
• Creating Guest Account

View all 6

Network 3

• Zscaler: Client Connector Portal
• No Internet
• Wi-Fi adapter troubleshooting (no Wi-Fi or Wi-Fi disabled)

Okta Admin 20

• Change Manager reporting relationship for users in Okta
• LOA Process
• Okta Auto Launch Apps_Bookmark App
• MFA- OKTA and Microsoft Authenticator
• OKTA Verify Setup

View all 20

OneDrive 2

• Carbonite/OneDrive support
• Setting up OneDrive

Outlook 10

• How to Retract a Sent Email from Outlook
• Sync Outlook Calendar with Google Calendar
• Outlook - Managing Distribution Lists
• Setting Send Delay in Outlook
• Adding a shared mailbox to the Outlook desktop app

View all 10

PowerPoint 1

• Office Timeline Add-In (PowerPoint) – How to install/activate

Printers 4

• Adding a Printer to PC or Mac
• Mirum- New Konica Printers
• Print preview not loading in Chrome (or Edge)
• Hiding Printers on the Network

SharePoint 4

• How to get a SP document library to show in File Explorer (Blue building icon)
• Alternative to Co-Authoring/Collaboration, how to check a document in or out.
• SharePoint- Open in File Explorer Missing or Greyed Out
• SharePoint 404 error

Teams 2

• Teams meeting automatically being added to all calendar events
• Microsoft Teams Teams and Channels

Word 2

• Hyperlinks showing as code in Word (Field Codes)
• Macros blocked in MS Office