SharePoint- How to get a SP document library to show in File Explorer (Blue building )

 

Audience – Tier 1, Tier 2

Description: User requests that a SP document library show up in File Explorer

Procedure:
 

  1. Advise the user to visit the SharePoint document library in question. 
  2. At the top of the page will be a row of buttons, one of them says “Sync”. Click it.
  3. Have the user navigate back to File Explorer. They should now see the “blue building icon”() on the left-hand side in file explorer. Graphical user interface, text Description automatically generated 
  4. Ticket can now be resolved.

To STOP syncing a Document Library:

  1. Click the blue OneDrive icon in the bottom right corner, near the time, on your PC.
  2. Click the settings (gear icon) button in the top right of the windown. 
  3. Click Account in the left hand panel 
  4. Click Stop Sync.


Escalation:

 

If an escalation is necessary, please escalate to Tier 2 as the first POC, if Tier 2 is unavailable please escalate to SME.