Mirum Pharmaceuticals

What is considered an Outage?

Any system down that affects 3 or more people is considered an outage. If this is the case please notify either the SME, T2, or Rachel so we can fill this out and send it.

We should use the IT communications mailbox to send the communication.  (IT.communication@mirumpharma.com)

PLEASE REMEMBER TO ADD THE DL TO THE BCC FIELD WHEN SENDING THIS OUT. 

CC both Sam and Bruce on the message

Once the system has been restored, a follow up message should be sent to confirm.

*************************

When outage has occurred:

Attention Mirumers

We are aware of the system outage for _______ (system name)

IT is currently investigating the issue and trying to understand it’s root cause.  Once the system is restored you will be notified.  Feel free to contact us at IT@mirumpharma.com with any questions or concerns.

Thank you,

Mirum IT Dept

 When system has been restored:

Attention Mirumers

__________ (system name) has been restored.  

If you are sill experiencing issues submit a ticket here: IT@mirumpharma.com and we will address as soon as possible.  

Thank you,

Mirum IT Dept