We found a resolution to resolve the Veeva CRM syncing issue. Please reinstall the Veeva app, steps are located below.

 

Steps to Reinstall Veeva App:

  1. Locate all Veeva CRM app on Home Screen (should only be 1, but in case there are more)
    1. Long press on the Veeva CRM app >  Remove App.
  2. Wait 5 minutes, the app should reinstall. If not, proceed to step 3.
  3. (optional) Launch “Comp Portal” from your home screen.
    1. Click on “Devices” on the bottom of the screen once the app launches
    2. Click on “Check Status”
  4. Go back to the home screen, Veeva CRM should reappear
  5. Launch Veeva CRM and login as usual using your Mirum email
  6. Sync will start

 

If the sync still doesn’t start, please contact me and we can get you up and running. Otherwise message me directly to let me know that it worked.