FULL TIME EMPLOYEE OFF-BOARD TICKET
CONTRACTOR OFF-BOARD TICKET
Mirum – Deprovisioning Steps
***Within 3 business day of an HR notification, Mirum will begin to process the off-boarding process***
COMPLETE STEPS BELOW ONCE "ACTION NOTICE" TICKET COMES IN:
- In Okta Admin - Clear all user sessions & Reset users password
- In Okta Admin - Suspend User account
- In M365 Admin - Reset Password & Block Sign-In
STEP 1 ONLY APPLIES TO FTE NOT CONTRACTORS. THEREFORE IF A CONTRACTOR IS BEING OFFBOARDED SKIP STEP 1
STEP 1: APPLICATION DEPROVISIONING
1. Email: Aleks Degtyaryov <aleks.degtyaryov@mirumpharma.com> and confirm there no outstanding expenses for the user
***While waiting for Aleks response, remove user in M365 from all DL groups***
2. Okta Profile– https://mirumpharma.okta.com
1. Set O365HideFromGAL to “TRUE” (hides User from Global Address List)
2. Remove Data from Profile:
a) User Type | Company (Organization) | Managers Email | Manager Name
3. Remove any remaining Okta Groups
4. Deactivate the account through Okta Admin
5. If user is a GxP employee let Brooke <brooke.stpierre@mirumpharma.com> know.
**Screenshot log of account being deactivated. Including date and time when it was captured. Add screenshot to the ticket**
3. Exchange Admin - https://admin.exchange.microsoft.com
1. Convert mailbox to Shared Mailbox and grant manager (as requested but MUST get HR approval) to mailbox
**Instruct manager once they are done needing access to the users mailbox to remove it**
2. Set any OOO messages (if requested)
4. M365 Admin - https://admin.microsoft.com
1. Double check to see if user if user is removed from Groups (including distribution lists)
2. Last step, remove users from any business\premium licenses.
5. Box
1. Delete User and Transfer files to Support@mirumpharma.com.
6. Zoom
1. Delete user account and transfer files / recordings to Support@mirumpharma.com.
7. Reassign to Chrislyn - ComplianceWire
1. Inform apps team once reassigned to send ticket back to IT if hardware has not been returned
**Make sure ticket is not closed out until hardware has been retrieved to IT**
STEP 2: EQUIPMENT
1. Coordinate with HR to retrieve hardware.
**HR handles sending out an email to the termed users personal email with a Fed Ex account number with instructions on how to return the laptop**
Email Template:
Hello _____,
Please ship your Mirum laptop, charger from a local FedEx Store.
Our Fed Ex Account # 641717738. Send your laptop to Bruce Chung, Mirum Pharmaceuticals, 989 E Hillsdale Blvd, Suite 300. Foster City, CA, 94404, no signature required. Tel# 650-667-4085.
Please send Bruce the tracking number: bruce.chung@mirumpharma.com.
STEP 3: WIPE DEVICE
1. Check to see if there was any info stating to not wipe the device or if manager has requested data from the laptop
2. Sign into https://admin.microsoft.com/Adminportal/Home?#/users and search up the user
3. Go to the "OneDrive" section (see screenshot below) and select "Create link to files" to confirm if files are backed up to OneDrive
4. Send Wipe command from Intune for computer.