OFT files from iPad
Audience – Tier 1, Tier 2
Description:
This guide explains the process for sending an OFT from an iPad
Procedure:
- Advise the caller to download OneDrive on their iPad if they have not already done so, once they sign in, they should be able to access the OFT documents folder on the Mirum Marketing SharePoint under “Libraries” along the bottom of the app.
- Find the file they would like to send and click on the 3 dots all the way to the right and click “open in another app”
- Choose Outlook, it should open a new window where an outgoing email can be typed, and the file will be attached automatically. Have the caller add a note that the file must be opened on a PC or Mac as an iPhone/iPad cannot open a .OFT file.
- Hit send, the recipient will receive and email similar to the one pictured here.
Escalation:
If an escalation is necessary, please escalate to Tier 2 as the first POC, if Tier 2 is unavailable please escalate to SME.