Apple ID’s   

 

Audience – Tier 1, Tier 2, DEPOT, Cloud

 

Description:

          This guide explains the Apple ID’s used.

 

Mirum is a BYOD company-

  1. Mirum does NOT provide iOS or Android devices, all devices are BYOD. All IDs would be their personal Apple or Google ID’s
  2. Any help with resetting passwords to said ID’s, etc. Should consist of basic steps to walk user through how to reset a password or recover ID on their own. 

 

 

Escalations:

 

If escalation is necessary, please escalate to Tier 2 as first POC, if Tier 2 is unavailable please escalate to SME.

 

If the Tier 2 or SME is NOT available and the issue is urgent, escalate to Sam Li.