Informative Guidelines

3 Strike Rule
Follow-up Guidelines – 3 Strike Rule        Audience – Tier 1, Tier 2, DEPOT, Cloud   Description:           This guide explains the follow-up proces...
Tue, Apr 12, 2022 at 9:38 AM
FTE Time off requests
FTE Time off requests   Audience – Tier 1, Tier 2   Process: FTE employees can only request “Floating Holiday” time off in Namely, all other PTO requ...
Mon, Jul 31, 2023 at 10:05 AM
Managers Requesting Hardware
Also be aware, managers must submit a ticket request within 5-7 days, anything less than that managers must be aware that hardware may be delayed   ...
Fri, Jun 28, 2024 at 1:38 PM
Outages - Communication Template
What is considered an Outage?   Any system down that affects 3 or more people is considered an outage. If this is the case please notify either the SME, T...
Wed, Feb 15, 2023 at 2:57 PM
Apple ID or Google usernames
Apple ID’s      Audience – Tier 1, Tier 2, DEPOT, Cloud   Description:           This guide explains the Apple ID’s used.   Mirum is a BYOD company...
Fri, Feb 18, 2022 at 7:20 AM
Email retention policy
Current email retention policy.   Audience – Tier 1, Tier 2   Procedure:   Mirum does not have a retention policy currently. Emails are NOT moved o...
Tue, Jan 31, 2023 at 7:04 AM