SnagIt

 

Audience – Tier 1, Tier 2

 

Description:

            This guide explains the process for SnagIt requests

 

Procedure:

  1. Give the end-user this link to go to: https://mirumpharma.box.com/s/nj7jwjba11c5b8jzl2zbu5x2wt54m25q, you will not be able to access this location. 
  2. Start a remote session with the user and from their laptop download the appropriate file, .exe for Windows and .dmg for Mac.
  3. Once installed it will ask for a key, DO NOT PROVIDE THIS KEY TO THE END USER, type it in for them. CVPFZ-DYADB-X2BV3-WPA7M-T6386
  4. Let SME or T2 know so they can let Sam/Bruce know to update the record of who has a license.
  5. Resolve the ticket.

 

Escalation:

 

If an escalation is necessary, please escalate to Tier 2 as the first POC, if Tier 2 is unavailable please escalate to SME.