Dock layout- Use to troubleshoot power issues.
Audience – Tier 1, Tier 2
Description:
This guide shows the Dock layout and what ports should be used.
Procedure:
Users should be plugging their 135W charger into the rectangular port (marked 135w), and a USB-c cord should be run from the USB-c port (to the left of the 135w charger port) to the laptop. On the laptop, there are two USB-C ports side by side they should use the one on the left (#1) (pictured below)
Replacements (AFTER troubleshooting, including updating drivers, BIOS, etc.) can be requested via the Staples tile in Okta.
Escalation:
If escalation is necessary, please escalate to Tier 2 as first POC, if Tier 2 is unavailable please escalate to SME.