Adding a shared mailbox to the Outlook desktop app

 

Audience – Tier 1, Tier 2


Description: Process to add a shared mailbox to which a user has access using the Outlook desktop app.

Procedure:


They will need to have been granted delegation rights to the requested shared mailbox before you do these steps.


 

Shared mailboxes need to be set up just like a regular mailbox, if using the desktop Outlook, the steps would be as follows:

  1. File -> Add Account Graphical user interface, text, application Description automatically generated
  2. Enter the email address (for example interviewscheduling@mirumpharma.com)
  3. The user will be prompted to sign in via Okta, have them use their Mirum Pharma email address and Okta password.
  4. A box will pop up that says, "stay signed into all apps" click "No sign into this app only" Graphical user interface, text, application, email Description automatically generated
  5. Close Outlook (File -> Exit) and then relaunch outlook and it should show up as a mailbox on the left-hand panel. 

Graphical user interface, text, application Description automatically generated


To send from the newly added mailbox (if they have "Send As" permissions) they will need to click the "From" box from the new email window and select the address. 

 

Escalation:

If an escalation is necessary, please escalate to Tier 2 as the first POC, if Tier 2 is unavailable please escalate to SME.