Encryption – BitLocker
Audience – Tier 1, Tier 2, DEPOT, Cloud
Description:
This guide explains the encryption method used and where the recovery keys are stored.
Procedure:
Mirum uses Bitlocker for encryption, if a user calls requesting a bitlocker recovery key:
- Open the Azure AD resource object in the Management Portal
https://portal.azure.com - Click “view” under Manage Azure Active Directory.
- Click users
- Go to the Devices object under the Manage heading.
- Select the appropriate listed device.
- If the device is registered with BitLocker encryption, then the BitLocker Key ID and Recovery Key will be visible.
- Click the Copy to Clipboard button and paste the data to view the entire string.
Escalation:
If escalation is necessary, please escalate to Tier 2 as first POC, if Tier 2 is unavailable please escalate to SME.
If neither the Tier 2 or SME is NOT available and issue is urgent, escalate to Sam Li.