When trying to E-sign a document and it requests for a digital ID please do the following


Step 1

  • Delete your digital ID

When you delete a digital ID in Acrobat, you delete the actual PKCS #12 file that contains both the private key and the certificate. Before you delete your digital ID, ensure that it isn’t in use by other programs or required by any documents for decrypting.

                       Note:                                  

You can delete only self-signed digital IDs that you created in Acrobat. A digital ID obtained from another provider cannot be deleted.

  1. In Acrobat, select the hamburger menu (Windows) or Acrobat menu (macOS) and then choose Preferences > Signatures. In Identities & Trusted Certificates, select More.

  2.            Select Digital IDs on the left, and then select the digital ID to remove.        

  3. Select Remove ID.

  4. Enter the password, and then select OK.

                
                           Note:                                  

    If you have forgotten the password, you cannot delete the ID from here. When you click Remove ID, the Acrobat Security dialog box shows the complete location of the digital ID file. Go to the location, delete the file, and then relaunch Acrobat. The ID is removed from the list. 








    Step 2: recreate the ID


    Create a self-signed digital ID

    Sensitive transactions between businesses generally require an ID from a certificate authority rather than a self-signed one. 

    1. In Acrobat, select the hamburger menu (Windows) or Acrobat menu (macOS) and then choose Preferences.

    2. In the Categories list on the left, select Signatures. On the right, select More for Identities & Trusted Certificates.

    3. Select Digital IDs on the left, and then click the Add ID button .

                  
                                          Add a new digital ID                                               
              

                          

    4. Select the option A New Digital ID I Want To Create Now, and click Next.

                  
                                          Create a new digital ID                                               
              

                          

    5. Specify where to store the digital ID, and click Next.

                  

                          New PKCS#12 Digital ID File            

                                

      Stores the digital ID information in a file with the extension .pfx in Windows and .p12 in macOS. You can use the files interchangeably between operating systems. If you move a file from one operating system to another, Acrobat still recognizes it.

                  

                          Windows Certificate Store (Windows only)            

                                

      Stores the digital ID to a common location from where other Windows applications can also retrieve it.

                  
                                                                                         
              

                          

    6. Do the following:

       
      1. Type a name, email address, and other personal information for your digital ID. When you certify or sign a document, the name appears in the Signatures panel and in the Signature field.
      2. Choose an option from the Key Algorithm menu. The 2048-bit RSA option offers more security than 1024-bit RSA, but 1024-bit RSA is more universally compatible.
      3. From the Use Digital ID For     menu   , choose whether you want to use the digital ID for signatures, data encryption, or both.
      4. Click Next.
                  
                                          Enter your identity information                                               
              

                          

    7. Do the following:

       
      1. Type a password for the digital ID file. For each keystroke, the password strength meter evaluates your password and indicates the password strength using color patterns. Reconfirm your password.
      2. The digital ID file is stored at the default location as shown in the File Name field. If you want to save it somewhere else, click Browse and choose the location.
      3. Click Finish.
                  
                                          Provide a password for the ID                                               
              

                          

                  

      If a digital ID file with the same name exists, you're prompted to replace it. Click OK to replace, or browse and select a different location to store the file.

    8. The ID is created. You can export and send your certificate file to contacts who can use it to validate your signature.

                  
                                          The ID is created                                               
              

                          

                  
                             Note:                                  

      Make a backup copy of your digital ID file. If your digital ID file is lost or corrupted, or if you forget your password, you cannot use that profile to add signatures.

    Register a digital ID

    To use your digital ID, register your ID with Acrobat or Reader. 

    1. In Acrobat, select the hamburger menu (Windows) or Acrobat menu (macOS) and then choose Preferences > Signatures. In Identities & Trusted Certificates, select More.

    2.            Select Digital IDs on the left.        
    3.            Click the Add ID button .        
    4.            Choose one of the following options:        
                  

                          A File            

                                

      Select this option if you obtained a digital ID as an electronic file. Follow the prompts to select the digital ID file, type your password, and add the digital ID to the list.

                  

                          A Roaming Digital ID Stored On A Server            

                                

      Select this option to use a digital ID that’s stored on a signing server. When prompted, type the server name and URL where the roaming ID is located. 

                  

                          A Device Connected To This Computer            

                                

      Select this option if you have a security token or hardware token connected to your computer. 

    5.            Click Next, and follow the onscreen instructions to register your digital ID.



      web link: https://helpx.adobe.com/acrobat/using/digital-ids.html