Box Collaboration Guide
Audience – Tier 1, Tier 2, End User
Description: Quick guide with links to the most common Box collaboration questions. This guide CAN be shared with the end-user.
Collaborating
Using Shared Links
- Configuring Individual Shared Link Settings
- Creating Shared Links
- Securing Shared Links
- Folder and Account Sharing Settings
- Shared Links Frequently Asked Questions
- Customizing Shared Link Content Ordering
Collaborating by Inviting Others
- Understanding Folder Permissions
- Understanding Collaborator Permission Levels
- Inviting Collaborators
- Managing Collaborators
- Collaboration Frequently Asked Questions
- Accept and Reject Invitations from Collaborators
Sharing Content with Box
- Annotating Documents
- Drawing Annotations on the Box Web App
- Document and Image Files You Can Annotate
- Introducing Box File Request
- Using File Request to get Content from Anyone
- Branding Your File Request
Troubleshooting Sharing Content and Inviting Collaborators
- Unable to Access Content - User Signed into Wrong Account
- Unable to Create Shared Link with Certain Access Level
- Collaborators With Editor Permissions Cannot View Access Stats
- "Someone" Downloaded My Files - What Does This Mean?
- Pending Collaborator Disappeared from Collaborator List
- Cannot View "Sharing" or "Details" Tab for Content
Escalation:
If an escalation is necessary, please escalate to Tier 2 as the first POC, if Tier 2 is unavailable please escalate to SME.