An error occurred while provisioning O365.
Audience – Tier 2
Description:
This guide explains the process for resolving the “An error occurred while provisioning O365”. Reference ticket #6144. This error will be presented in the users' profile AND in the “Tasks” submenu of the “Okta Dashboard”.
Procedure:
- Go to the user's profile in Okta Admin.
- Click “O365”
- Search for your user’s name in the search box, once found click the “pencil” on the right-hand side.
- Scroll all the way to the bottom and click the radio button marked “administrator (overrides group)”, then click “save”.
- Click the “X” on the right-hand side of the row with your user’s name to remove the app from the user.
- This will force the user's account to be “sign-in blocked” in the O365 admin center (https://admin.microsoft.com) (it may take a few minutes). Click “unblock sign-in”
- Go back to the “O365” application under the “Application” header on the left-hand sidebar, then search for “O365”, click “O365”
- Click “Import” then “Import Now”
- You should now see a “card” for your user under BOTH the “Imported User” column and the “Okta User Assignment” column. At the far right-hand side of the row that displays your user click the checkbox and then click “confirm assignment”. Please note that in the screenshot the rows are empty as this was done on purpose and not an actual issue. If this were real, you would need to click the empty “checkbox” (around where the blue arrow points) and the “Confirm Assignments” button would be blue.
- Go back to the users' profile and verify that the O365 app is there, you MAY need to set the license type. This can be done by either adding the APP – M365 – Business Basic License or APP – M365 – Business Premium License accordingly.
Escalation:
If there are any issues with the above process please reach out to SME for assistance.