Zoom Room MS Teams meeting no audio.
Audience – Tier 1, Tier 2
The issue:
The microphone does not work in Teams Direct Guest Join (DGJ) call in Zoom Rooms Appliances.
What’s affected:
Rally Bar, Rally Bar Mini, Microsoft Teams Rooms, CollabOS 1.8.716+
Per Sam:
“We have multiple Zoom Rooms in place, configured with a Logitech Rally Bar Mini and a Logitech TAP IP.
Sometimes our users need to start a MS Teams meeting via this Zoom Room, we have this configured the right way and it used to work great for a while, but now when users join a MS Teams meeting from the Zoom Rooms the audio is not working and when trying to mute/unmute yourself you receive the error message on the TAP IP that the request to unmute failed.”
More info here: https://community.zoom.com/t5/Rooms-and-Workspaces/Audio-and-camera-not-working-when-starting-Teams-meeting-on-Zoom/m-p/125364#M3017
Procedure:
- Go to Lobby Settings and under the “Who can bypass the lobby?” dropdown, allow “Everyone” to bypass the lobby. Please use this guide from MS if you need to.
Escalation:
Please reach out to T2 team if this does not resolve the issue.