PowerBI

 

Audience – Tier 1, Tier 2

 

Description:

            This guide explains the process for PowerBI requests or problems.

 

Procedure:

Troubleshooting:

  1. Steps for troubleshooting PowerBI can be found in the applications support documentation found here: https://powerbi.microsoft.com/en-us/support/
  2. BEFORE troubleshooting find out if the user had access to PowerBI previously.
    1. If yes, continue with troubleshooting.
    2. If no, move on to step 2. 

Access Requests:

  1. Confirm if the user had access to PowerBI previously.
    1. If so, add the user to the PowerBI group in Okta (pictured here)
    2. If not, gather managers approval and then assign to T2- Brianna or Scott, so that we can give them access, once added we will de-escalate for installation by an L1 agent.

 

Escalation:

 

If an escalation is necessary, please escalate to Tier 2 as the first POC, if Tier 2 is unavailable please escalate to SME.