Accessing a shared mailbox to OWA (Outlook on the web)
Audience – Tier 1, Tier 2
Description: Process to access a shared mailbox to which a user has access using the Outlook website.
Procedure:
- Have the user sign into their mail using the “O365 Mail” tile in Okta.
- Have the user click their initials or profile picture in the top right corner.
- Have the user click “Open another mailbox” and enter the email address of the shared mailbox (for example interviewscheduling@mirumpharma.com)
- Follow the sign-in prompts and have them use their Mirum email address and Okta password.
Advise the user that using OWA they will need to “sign into another mailbox” every time they want to view/send from this mailbox.
They will need to have been granted delegation rights to the requested shared mailbox before you do these steps.
Escalation:
If an escalation is necessary, please escalate to Tier 2 as the first POC, if Tier 2 is unavailable please escalate to SME.