Mirum Pharmaceuticals

O365/Visio/Project 

Audience – Tier 1, Tier 2, DEPOT, Cloud

Description:

          This guide explains how to download and install O365.

Download:

1. Go to www.office.com and if you're not already signed in, select Sign in.
2. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account.
3. After signing in, follow the steps that match the type of account you signed in with.
4. From the home page select Install Office (If you set a different start page, go to aka.ms/office-install.)

1. Select Office 365 apps to begin the installation.

 The 64-bit version is installed by default unless Office detects you already have a 32-bit version of Office (or a stand-alone Office app such as Project or Visio) installed. In this case, the 32-bit version of Office will be installed instead.

To change from a 32-bit version to a 64-bit version or vice versa, you need to uninstall Office first (including any stand-alone Office apps you have such as Project of Visio). Once the uninstall is complete, sign in again to www.office.com and select Other install options, choose the language and version you want (64 or 32-bit), and then select Install. (See Install Visio or Install Project if you need to reinstall those stand-alone apps.)

This completes the download of Office to your device. To complete the installation, follow the prompts in the "Install Office" section below.

Install Office:

1. Depending on your browser, select Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).
2. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.
3. The install begins.

1. Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer. Select Close.

Activate Office:

1. To open an Office app, select the Start button (lower-left corner of your screen) and type the name of an Office app, like Word. If you have Windows 8.1 or 8.0, type the name of an Office app on the Start screen.
2. To open the Office app, select its icon in the search results.
3. When the Office app opens, accept the license agreement. Office is activated and ready to use.

Download Visio:

1. Only some versions of Visio include the desktop app.
2. If you have Visio Plan 2 or a non-subscription version such as Visio Professional or Visio Standard 2019, 2016, or 2013 you can install and use the desktop app.
3. If you have Visio Plan 1 the only way for you to access Visio is via the web app version. 

Visio Professional (Standard)

1. Go to www.office.com and if you're not already signed in, select Sign in.
2. Sign in with the Microsoft account associated with your one-time purchase version of Visio.
3. Note: If you're already signed in to office.com with a work or school account, you'll need to sign out of that and then sign in again with your Microsoft account, or right-click your browser in the task bar to start an in-private or incognito browser session.
4. From the Office home page select Install Office.

1. In the account.microsoft.com portal, select Services and subscriptions from the header.
2. Locate the version of Visio you want to install and select Install. If you have multiple Office products you may have to scroll through the list of products associated with this Microsoft account.

Visio Plan 2

1. Go to www.office.com and if you're not already signed in, select Sign in.
2. Sign in with the work or school account associated with this version of Visio.
3. Note: If you're already signed in with a Microsoft account, you'll need to sign out and then sign in with the work or school account you use with your subscription, or right-click your browser in the task bar to start an in-private or incognito browser session.
4. From the Office home page select Install Office > Other install options.

1. From My Account, select Apps & devices. 
2. Find Visio from the list and choose your language and the 64-bit or 32-bit version, then select Install Visio. (If you have any other Office apps installed, make sure to select the same bit version for your Visio installation.

Install Visio:

1. Depending on your browser, select Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).
2. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.
3. The install begins.

4. Your install is finished when you see the phrase, "You're all set! Visio is installed now" and an animation plays to show you where to find the Visio app on your computer.
5. Follow the instructions in the window to find Visio, for example depending on your version of Windows, select Start and then scroll to find Visio from your list of apps.

Visio For the Web:

Both Visio Plan 1 and Visio Plan 2 can access Visio for the web. However, with Visio Plan 1 this is the only way you can access Visio since the desktop app isn't included with Visio Plan 1.

To access Visio for the web, do the following.

1. Go to visio.office.com.
2. If prompted, sign in with your work or school account.

Microsoft Project:

The steps for Project are the same for Visio but you are choosing a different app in step 6 for “download Visio”

Escalation:

Issues with installs should be brought up to tier 2 or SME before ANY escalation.